Returns & Refunds Policy
Last Updated: 2 November 2026
At NTTC, we want customers to shop with confidence. If you experience an issue with a product purchased from our website, our team is available to assist you.
This policy explains how returns, exchanges, refunds, and warranty-related concerns are handled.
1. Return Eligibility
Customers may request a return, exchange, or refund in circumstances including:
Receiving an incorrect product.
Receiving a product that differs materially from its advertised description or agreed specifications.
Receiving a damaged or defective product.
Delivery occurring later than the agreed timeframe, where applicable under law.
Other circumstances where returns or refunds are required by applicable consumer protection laws.
For a standard return based on a change of mind, eligibility and conditions must be confirmed with NTTC before returning the product.
We recommend reporting visible damage, missing items, or incorrect deliveries as soon as possible so the issue can be reviewed efficiently.
2. Conditions for Returns
Depending on the reason for the return, customers may be requested to provide:
The original purchase invoice or order number.
Product packaging and supplied accessories, where available.
A description of the issue.
Photographs or other supporting evidence.
For change-of-mind returns, products may need to be unused and in their original condition.
These conditions do not limit statutory rights relating to defective, incorrectly supplied, or misrepresented products.
3. Products with Manufacturer Warranty
Many electronic and IT products are covered by manufacturer or supplier warranties.
Warranty terms, duration, and service procedures may vary depending on the product and brand.
If your product develops an issue within the applicable warranty period, please contact our team with the purchase invoice and product details.
We will assist you in identifying the relevant warranty procedure. Warranty coverage does not replace any rights available under applicable law.
4. Return or Exchange Procedure
To request a return or exchange:
Contact NTTC through our official support channels.
Provide your order number, product details, and reason for the request.
Share relevant photographs or supporting information, if requested.
Our team will review the request and provide instructions for the next step.
Where applicable, the product may be inspected before an appropriate resolution is arranged.
Please contact us before sending a product back so that we can provide the correct return instructions.
5. Refunds
If a refund is approved or required under applicable law, NTTC will arrange reimbursement of the eligible amount.
Refunds may be issued through the original payment method or another mutually agreed method.
The processing time may depend on the payment provider, bank, and nature of the transaction. We will communicate the applicable timeline when processing the refund.
Where a full refund is legally required, applicable taxes and other refundable charges will be handled in accordance with the law.
6. Return Shipping Charges
Return shipping responsibilities depend on the reason for the return and applicable legal requirements.
Where NTTC is responsible for supplying an incorrect, defective, or misrepresented product, return arrangements and costs will be handled in accordance with applicable law.
For voluntary returns, any applicable shipping costs will be communicated to the customer before the return is arranged.
7. Order Cancellation
If you wish to cancel an order, please contact us as soon as possible.
Orders that have not yet been dispatched may be cancelled, subject to any applicable product-specific terms and legal obligations.
For orders already dispatched, cancellation and returns will be handled in accordance with the applicable terms and consumer rights.
8. Non-Returnable Items
Change-of-mind returns may be restricted for certain products, including:
Special-order or customized products.
Activated software or digital license keys.
Products damaged through customer misuse.
Products with missing or altered serial numbers, where this prevents verification.
These restrictions do not apply where a refund, return, or other remedy is required by law.
9. Complaints and Resolution
We aim to resolve customer concerns fairly and transparently.
Customer complaints will be acknowledged upon receipt, reviewed, and addressed in accordance with applicable legal requirements, including the prescribed complaint-resolution period.
If additional information is required, our team may contact you before issuing a decision.
10. Contact Us
For returns, refunds, exchanges, or warranty assistance, please contact:
NTTC
Website: https://nttc.com.np